Setting Appointments and Using Keys
You have two options with respect to a vender accessing your unit. Access can be granted by appointment in which you and a vendor schedule an appointment to meet. The second option is you may give approval to our office to provide access to your unit. Please indicate which option you prefer.
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Suggestions before you call:
Plumbing stoppages caused by tenants (toilets, hair in drains) will be billed back to tenants. Please purchase a plunger at your local hardware store.
Many electrical outages are caused by blown fuses or tripped circuit breakers. Purchase an extra supply of fuses and check your circuit breakers before calling us. You can be responsible for the service cost of the electrician.
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Reporting a Work Order Request
Unless you have an emergency that requires immediate assistance, we prefer that you please report your work request by e-mail. Your request will be picked up the day of request or the following morning and, in most cases, you will receive an e-mail or telephone call either the next day or within the next 5 business days, depending on the nature of the request and its urgency. Please understand that we receive up to 20 to 30 requests per day and prioritizing them and getting a professional to address the situation can take a few days. In general, work requests are prioritized as follows:
- Leaking plumbing and sewer backups.
- Electrical outgages.
- Broken windows, doors, garage doors and other security issues.
- Lack of heat in the unit
- All other work requests.
These items can usually be taken care of the same day or the next day depending on the contractor's schedule.
We ask that you please do not call on a continual basis wishing for an update on your work order. E-mail is our preference
Report Your work request.
Indicate your name, address, daytime phone number, type of request and if we can enter the unit with our keys. Our contractors will knock.
amondares@dewolfsf.com
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